Hearing to Listen

"Many people may listen, but few people actually hear." -- Harvey Mackay

"Hear your customer out completely, no matter how many times you've heard the same things before." -- Brian Tracy

"If you wish to appear agreeable in society, you must consent to be taught many things which you already know." -- Johann Caspar Lavater

"Most of us tend to suffer from ‘agenda anxiety', the feeling that what we want to say to others is more important than what we think they might want to say to us." -- Nido Qubein

 "If you can keep your head when all around you are losing theirs and blaming it on you, then the world is yours and all that's in it."  Rudyard Kipling